Services
Service Packages

We offer standard and customized service packages designed to meet the individual needs of each customer. In deciding on a service package, the customer should examine the following criteria:

 

Number of known current Service Transactions resulting from problems with:

 

- printers
- computers
- network (incl. perceived problems like speed)
- software usage

Time (therefore money) spent mobilizing internal Technical Support

 

- time to receive calls
- initial problem diagnosis
- attempts to resolve problems
- identifying and calling in external resources
- getting quotations, cost discussion, negotiation
- solutions delayed because of attempts to minimize costs

Time lost by users

Effects upon client service

Cost for stock of backup equipment

Cost tied up in non-functional equipment

Existing support cost commitments

Problem Solving:

This aspect goes far beyond basic hardware malfunctions. One example is the case of a disk crash. You're protected from the replacement cost of the hardware and the labour to install a replacement, but what about the data on the disk? We will help recover your data, restore files from tape and reconfigure your system.

The 'How To' Questions:

connect remote sites to your Head Office LAN.

save thousands annually by using a FAX Server.

give your users connectivity to the Internet.

get your UNIX users, Netware users and your NT users communicating on one Network

speed up your Network.

reduce downtime.

utilize Varcarme's knowledge and expertise to find cost effective solutions.

 
Software Service:

Varcarme also provides software service, including configuration and installation of a number of products, including those listed below:

Windows 95/98
Microsoft NT
Visual dBase
MS-Office
Novell NetWare

ArcServe
Sage Accounting
Pegasus Accounting
Veritas Backup Exec
Corel Office

These services are available under two different programs; a pre-committed time package or a loose retainer program. Further descriptions and prices are available on request.

For more information contact us via e-mail at: info@varcarme.co.uk